Privacy Policy

This Privacy Policy is intended to inform you about how Service-Direct collects, uses, stores and protects information that may concern you when you use the website accessible at www.support-enligne.pro, hereinafter referred to as the “Website”.

This Policy may be amended or supplemented in order to take into account, in particular, legal, regulatory, technical or organizational developments. The date of the latest update is indicated on this page.

We invite you to review this Policy regularly in order to stay informed of any changes.

Table of Contents

• 1. Data Controller
• 2. Definitions
• 3. Scope
• 4. Personal Data
  • 4.1. Data Collected
  • 4.2. Purposes of Processing
  • 4.3. Legal Bases
  • 4.4. Data Recipients
  • 4.5. Retention Periods
  • 4.6. Security and Confidentiality
  • 4.7. Data Minimization
  • 4.8. Your Rights
  • 4.9. Transfers and Service Providers
• 5. Cookies and Trackers
  • 5.1. Use of Cookies
  • 5.2. Purposes
  • 5.3. Services That May Use Trackers
  • 5.4. Managing Your Preferences
  • 5.5. Retention Period
  • 5.6. Objection and Browser Settings
• 6. Intellectual Property
• 7. Final Provisions
• 8. Governing Law and Disputes

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1. Data Controller

The data controller responsible for the processing of personal data carried out through the Website is:

Service-Direct SAS
Share capital: €10,000
389 rue de Genève
01170 Gex – France
SIREN: 827 693 565
Intra-Community VAT number: FR17827693565

Responsible person: Philippe Desreumaux
Email: ph.desreumaux@service-direct.fr
Telephone: +33 9 72 30 20 82

2. Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• “Website Content”: all elements published or accessible on the Website, including texts, images, designs, presentations, videos, diagrams, structures, databases and software.
• “User”: any person accessing the Website or using one of its services.
• “Website”: the website accessible at www.support-enligne.pro, together with any subdomains and URL variations.

3. Scope

This Privacy Policy applies to anyone who visits or uses the Website, as well as to the processing of personal data carried out through forms, services, audience measurement tools, payment solutions and other features available on the Website.

Where certain processing activities require your consent, particularly for certain cookies or marketing communications, your consent is collected through the appropriate mechanisms.

4. Personal Data

You may browse a large part of the Website without voluntarily providing personal data.

Certain features or services may, however, require you to provide information in order, in particular, to respond to a request, manage a registration, process an order, provide a service or send you communications to which you have chosen to subscribe.

4.1. Data Collected

4.1.1. Browsing Data

When you browse the Website, certain technical information may be collected, including:

• pages viewed and interactions with the Website;
• dates, times and duration of visits;
• technical characteristics of your device and browser;
• IP address and connection data;
• information generated by cookies or similar technologies;
• certain information required to ensure the security and proper operation of the Website.

4.1.2. Contact Form

When you use a contact form, Service-Direct may collect, in particular:

• your first and last name;
• your email address;
• your telephone number;
• your company or professional activity;
• the subject and content of your request;
• information you voluntarily provide;
• certain technical data required to secure the form.

Information identified as mandatory is required in order to process your request. If it is not provided, your request may not be submitted or processed correctly.

4.1.3. Registration or Account Creation Forms

Where a registration or account creation form is provided, the information collected may include:

• first and last name;
• email address;
• telephone number;
• professional information;
• data required to provide the relevant service;
• technical data relating to connection and security.

4.1.4. Newsletter and Marketing Communications

When you subscribe to a newsletter or marketing communications, Service-Direct may collect, in particular:

• your email address;
• your first name;
• information relating to your consent and subscription.

4.1.5. Orders and Payments

When an order or license request is submitted through the Website, Service-Direct may collect, in particular:

• your first and last name;
• your email address;
• your telephone number;
• your company or project name;
• your professional activity;
• your country of establishment;
• your business registration number, where provided;
• your VAT number, where applicable;
• information required to process, invoice and manage the order.

Payment card and banking data required to process payments are handled directly by the relevant payment service provider, including Stripe or PayPal where those services are used.

4.2. Purposes of Processing

The data collected may be used for the following purposes:

• operating, securing and improving the Website;
• responding to requests submitted through forms;
• managing registration or account creation requests;
• performing contractual services and obligations;
• processing orders and payments;
• verifying certain professional or billing information;
• issuing invoices and documents relating to services;
• delivering purchased licenses or access rights;
• providing technical support and customer follow-up;
• preventing fraudulent or unlawful use;
• ensuring the security of accounts and services;
• producing statistics concerning Website traffic and usage;
• sending newsletters or marketing communications to which you have consented;
• establishing, exercising or defending Service-Direct’s rights where necessary.

4.3. Legal Bases for Processing

Depending on the nature of the processing, personal data may be processed on one of the following legal bases:

• performance of a contract or pre-contractual measures, in particular for processing an order, providing a service, issuing a license or providing support;
• consent, in particular for certain marketing communications or certain cookies and trackers;
• Service-Direct’s legitimate interests, in particular for ensuring Website security, preventing abuse, administering services and improving their operation;
• compliance with a legal obligation, in particular in relation to accounting, tax or administrative requirements.

4.4. Data Recipients

Personal data is accessible only to persons and service providers who need access to it for the purposes described in this Policy.

Personal data is not made freely available to third parties.

Certain data may be transmitted to technical service providers, hosting providers, payment providers, communication tools, analytics services or other partners required for the operation of the services provided by Service-Direct.

4.5. Retention Periods

Personal data is retained for a period proportionate to the purposes for which it was collected.

• Browsing data: for the period required for Website administration and security, subject to the retention periods applicable to the relevant trackers.
• Contact requests: for the period required to process and follow up the request, followed by a reasonable period allowing appropriate follow-up.
• Contractual and customer data: for the duration of the contractual relationship and thereafter for the periods required to comply with legal, accounting and tax obligations and to protect Service-Direct’s rights.
• Newsletter: until consent is withdrawn or the user unsubscribes.

Once the applicable retention periods have expired, the data is deleted or anonymized unless a legal obligation requires its continued retention.

4.6. Security and Confidentiality

Service-Direct implements appropriate technical and organizational measures designed to protect personal data against, in particular:

• unauthorized access;
• loss;
• destruction;
• alteration;
• unauthorized disclosure.

These measures are adapted to the nature of the data processed and the technical means available.

4.7. Data Minimization

Service-Direct seeks to limit the collection of personal data to what is necessary for the intended purposes.

When using a free-text field, you are invited to provide only information that is necessary to process your request and to avoid submitting sensitive information or information unrelated to your request.

4.8. Your Rights

Subject to the conditions provided for by applicable regulations, you may have the following rights:

• right of access to your data;
• right to rectification;
• right to erasure;
• right to object;
• right to restriction of processing;
• right to data portability where applicable;
• right to withdraw your consent at any time where processing is based on consent.

4.8.1. Exercising Your Rights

You may exercise your rights:

• by writing to Service-Direct at its postal address;
• by using the contact form available on the Website;
• through our Privacy Center .

In order to protect your data against fraudulent requests, Service-Direct may request only the information strictly necessary to verify your identity where there is reasonable doubt regarding the identity of the person making the request.

4.8.2. Right of Access

You may ask whether Service-Direct processes personal data concerning you and, where this is the case, request access to that data in accordance with applicable regulations.

The French data protection authority, the CNIL, also provides an access request template .

4.8.3. Right to Rectification and Erasure

You may request the correction, updating or, where the legal requirements are met, deletion of personal data that is inaccurate, incomplete or no longer necessary.

The CNIL provides a rectification request template .

4.8.4. Right to Object

Where provided for by applicable regulations, you may object to the processing of your personal data.

In particular, you may object at any time to the use of your data for direct marketing purposes.

4.8.5. Right to Data Portability

Where the conditions provided for by applicable regulations are met, you may request to receive certain personal data that you have provided in a structured, commonly used and machine-readable format.

4.8.6. Right to Restriction of Processing

In certain circumstances, you may request the temporary restriction of the processing of your data.

4.8.7. Response Time

Service-Direct seeks to respond to requests relating to the exercise of data protection rights within the time limits provided for by applicable regulations and, in principle, within one month of receipt of the request.

4.8.8. Complaint to the CNIL

If you consider that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL).

Submit a complaint to the CNIL

4.9. Service Providers and Data Transfers

Service-Direct may use service providers required for the operation of the Website, hosting, audience measurement, payment processing, backups, communications or the provision of certain services.

Where personal data is processed outside the European Economic Area, Service-Direct relies on the mechanisms and safeguards provided for by applicable data protection regulations.

Service Provider	Service / Purpose	Location or Framework Indicated	Information
Google Ads	Measurement, statistics and marketing-related activities	Processing may involve the United States	Google Privacy Policy
Matomo Analytics	Audience measurement and usage statistics	Server managed within the hosting environment used by Service-Direct	Matomo Privacy Policy
YouTube	Display of video content	Processing may involve the United States	Google Privacy Policy
Infomaniak	Hosting and technical services	Switzerland	Infomaniak Privacy Policy
Stripe	Online payment processing	International processing may occur	Stripe Privacy Policy
PayPal	Online payment processing	International processing may occur	PayPal Privacy Policy
kDrive / Infomaniak	Backup and data availability	Switzerland	Infomaniak Privacy Policy
LinkedIn	Social features, statistics or marketing activities	International processing may occur	LinkedIn Privacy Policy

For more information about mechanisms governing certain international data transfers, you may consult:

• CNIL information on Standard Contractual Clauses ;
• CNIL information on Binding Corporate Rules .

4.9.1. Disclosure Required by Law or Court Order

Service-Direct may be required to disclose certain data where such disclosure is required by law, by a competent authority or by a court decision.

4.9.2. Restructuring, Sale or Acquisition

In the event of a restructuring, merger, acquisition, sale of business or comparable transaction, data necessary for the relevant business activity may be transferred to the new operator, subject to compliance with applicable regulations.

5. Cookies and Trackers

When you use the Website, cookies or similar technologies may be stored on your device.

During your first visit, a consent management mechanism informs you about the use of these technologies and allows you, where required, to accept or refuse their use.

5.1. Use of Cookies

A cookie is a small file that may be stored on your computer, smartphone, tablet or other device when you visit a website.

Depending on their nature, cookies may in particular be used to:

• ensure the technical operation of the Website;
• remember certain preferences;
• secure user sessions;
• measure audience and traffic;
• analyze Website usage;
• integrate content from third-party services;
• measure the effectiveness of certain communication or marketing activities.

5.2. Purposes of Trackers

Information generated by cookies and trackers may be used, in particular, to:

• ensure the proper operation of the Website;
• improve browsing and user experience;
• produce Website traffic statistics;
• analyze Website performance;
• ensure service security;
• display or integrate certain content from third-party services;
• carry out certain measurement or marketing activities where you have given your consent.

5.3. Services That May Use Trackers

Service	Main Purpose	Additional Information
Infomaniak	Hosting, security and technical operation	Privacy Policy
Matomo Analytics	Audience measurement and statistics	Privacy Policy
YouTube	Display of video content	Privacy Policy
Google Ads	Measurement and marketing-related activities	Privacy Policy
PayPal	Online payments	Privacy Policy
Stripe	Online payments	Privacy Policy
LinkedIn	Social features, statistics or marketing activities	Privacy Policy

5.4. Managing Your Preferences

During your first visit, the Website may display a banner or interface allowing you to manage your preferences concerning cookies and similar technologies.

Where your consent is required, the relevant cookies are stored only after you have made your choice.

5.4.1. Strictly Necessary Cookies

Certain cookies may be used without consent where they are strictly necessary for the operation of the Website or for the provision of a service expressly requested by you.

These may include cookies used for:

• sessions;
• authentication;
• security;
• load balancing;
• remembering certain choices required for the operation of the Website.

5.4.2. Cookies Requiring Consent

Certain cookies or trackers used for audience measurement, advertising, marketing, social sharing or third-party content integration may require your prior consent.

You may accept or refuse these categories of cookies using the consent management tool available on the Website.

5.5. Cookie Retention Period

Cookies and trackers are retained for periods appropriate to their purpose and in accordance with the rules applicable to each category of tracker.

Where consent is required, it may be requested again once the applicable period has expired or where your preferences need to be renewed.

5.6. Objection and Browser Settings

You may change your cookie preferences using the consent management mechanism available on the Website.

You may also configure your browser to accept, reject or delete certain cookies.

Refusing certain non-essential cookies does not prevent general access to the Website, although certain features may be limited where they depend on a third-party service.

For more information about cookies and how to manage them, you may consult the resources provided by the CNIL:

Cookies and Other Trackers – CNIL

6. Intellectual Property

6.1. Protection of Website Content

Content available on the Website may be protected by copyright, trademark law, database rights or any other applicable intellectual property rights.

Any reproduction, representation, adaptation, translation, extraction or substantial reuse carried out without authorization and outside the exceptions provided by law may constitute an infringement of the rights of Service-Direct or their respective owners.

6.2. Use of Website Content

Unless expressly authorized or otherwise permitted by law, Website content is intended to be viewed as part of the normal use of the Website.

Search engines and indexing robots may analyze publicly accessible content solely for indexing purposes, subject to compliance with any technical directives implemented by Service-Direct.

7. Final Provisions

7.1. Changes to this Policy

Service-Direct may amend this Privacy Policy in order to reflect changes to its services, processing activities or applicable regulations.

The version published on the Website is the version applicable on the date of consultation.

7.2. Severability

If any provision of this Policy is declared unenforceable or invalid, the remaining provisions shall remain effective to the extent permitted by applicable law.

7.3. No Waiver

Failure by Service-Direct to exercise any right immediately shall not be interpreted as a permanent waiver of that right.

7.4. Languages

This Policy is originally drawn up in French.

This English translation is provided for convenience only. In the event of any discrepancy or inconsistency, the French version shall prevail.

8. Governing Law and Disputes

8.1. Governing Law

This Policy is governed by French law and by applicable European regulations concerning the protection of personal data, including the General Data Protection Regulation (GDPR).

8.2. Complaints Relating to Personal Data

If you encounter any issue relating to the processing of your personal data, we invite you to contact Service-Direct first so that an appropriate solution can be sought.

You retain the right to lodge a complaint with the CNIL or any other competent supervisory authority in accordance with applicable regulations.

8.3. Disputes

Any dispute that cannot be resolved amicably shall be submitted to the competent court in accordance with the applicable legal rules.